IMPACT OF TECHNOLOGICAL INNOVATION ON PERSONNEL MANAGEMENT PRACTICES IN THE NIGERIAN BANKING SECTOR

The study examines the Impact of technological innovations on Personnel management (PM) practices in the Nigerian banking sector, with a case study of Access Bank, Minna Branch. Technological advancements, including artificial intelligence, data analytics, and digital HR platforms, have transformed HR functions such as recruitment, performance management, training, and employee engagement. The study aimed to assess the types of technological innovations implemented, analyze their impact on PM practices, identify barriers faced by employees, and evaluate the Impactiveness of training and support systems. The research adopted a descriptive survey design, targeting staff of Access Bank, Minna Branch. A total of 100 employees were selected using purposive sampling. Data were collected through a structured questionnaire divided into sections on demographic information and HR-related questions. Responses were analyzed using frequency tables, percentages, and Chi-Square (χ²) statistics to test the research hypotheses. Findings revealed that technological innovations have significantly improved HR processes, including recruitment efficiency, performance evaluation, and employee training. Digital tools enhanced communication, collaboration, and engagement, contributing to higher employee satisfaction and productivity. However, challenges such as data privacy, cybersecurity, and resistance to change were also identified. The study concludes that while technological innovations positively impact PM practices, banks must provide continuous training, strengthen cybersecurity, and foster a culture of adaptability to maximize benefits. The findings offer valuable insights for HR practitioners and banking institutions aiming to leverage technology for strategic workforce management.